Frequently asked questions
Are the pieces really handmade?
Yes. Every piece is drawn or sculpted by hand, so small variations are part of its character.
How much does shipping cost?
Shipping is a flat ₹150, and free on orders of ₹5,000 or more. We currently ship to India.
How long will my order take?
Orders are dispatched within 2–4 business days and usually arrive in 5–10 business days within India. Custom pieces take 3–5 weeks.
Can I return a piece?
You can request a return within 7 days of delivery if the piece arrives damaged or isn't as described. See our Returns page for the details.
How do I track my order?
Use the Track Order page with your order reference and the email you ordered with. If you have an account, your orders are listed under My Account.
Do you take custom commissions?
Yes — tell us about your idea on the Custom Art page and we'll reply with questions, a quote and a timeline.
Which payment methods are accepted?
Payments are handled securely by Razorpay — UPI, cards, net banking and wallets. We never see or store your card details.
How should I care for my artwork?
Keep it out of direct sunlight and damp, and dust it gently with a dry soft cloth. Lipan pieces should not be washed.