Privacy Policy

When you order: your name, email, phone number and delivery address. When you create an account: your name, email and a salted hash of your password (we never store the password itself). When you contact us: whatever you write in the form.

Payments are processed by Razorpay. Your card, UPI or bank details go directly to Razorpay and are never seen or stored by us. We keep only the payment and order identifiers needed to match a payment to your order.

To fulfil and deliver your order, send order and shipping emails, respond to your enquiries, and keep your account secure. We do not sell your personal information.

Only with the services that help us run the store: Razorpay (payments), our email provider (order and account emails), our hosting and database providers, and shipping carriers (name, address and phone, to deliver your parcel).

We use one essential cookie to keep you signed in, and your browser's local storage to remember your cart and wishlist on your device. We do not use advertising cookies.

You can ask to see, correct or delete your personal information by emailing hello@shilpikala.com. We may need to keep order records where the law requires.