Returns & refunds

If a piece arrives damaged, or is not as described, tell us within 7 days of delivery and we will make it right — with a replacement or a refund.

Email hello@shilpikala.com with your order reference and photos of the piece and its packaging. We will reply with the next steps.

Pieces made specially for you cannot be returned for a change of mind, because they are made to your brief. If something is wrong with the work itself, please contact us and we will resolve it.

Approved refunds go back to your original payment method. Your bank may take several business days to show the credit.